Frequently Asked Questions

1. Compose an email to service@randmar.com.
2. In the email, include your company name and reseller ID number.
3. Specify that you would like to update your address.
4. Provide your current address and indicate that you want it to be changed.
5. Include the new address that you would like to replace the current one with.
6. Double-check that all the information provided is accurate and complete.
7. Send the email to service@randmar.com.

1. Login to your reseller account Randmar | Your Canadian Distributor
2. Access your partner portal, which should be available within your reseller account.
3. Look for the option to update your phone number, email address, and other contact information.
4. Click on the appropriate fields to make the necessary changes.
5. Enter your updated phone number, email address, and any other relevant contact details.
6. Save the changes or update your profile to apply the new contact information.

Note: If you need to change your company address, you will need to follow the steps “How do I change my address on file”.

1. Login to your reseller account Randmar | Your Canadian Distributor
2. Use the search bar to find the desired items you want to order.
3. Browse through the search results and select the items you wish to purchase.
4. Add the selected items to your cart by clicking on the "Add to Cart" button.
5. Once you have added all the desired items to your cart, proceed to the checkout process.
6. Review the items in your cart to ensure they are correct and quantities are accurate.
7. Follow the instructions provided during the checkout process to enter the shipping address and choose the delivery method.
8. Provide the necessary information, such as the recipient's address and any specific delivery instructions.
9. Review the order details, including the items, quantities, shipping address, and delivery method, before finalizing the order.

By following these steps, you will be able to create an order as a reseller on the Randmar website. Make sure to review all the order details carefully before finalizing the purchase.

1. Login to your reseller account Randmar | Your Canadian Distributor
2. Locate the specific order that you would like to adjust by selecting the corresponding Order #.
3. Once you have accessed the order details, you will find a list of items included in the order.
4. To adjust the quantity of a specific item, scroll over the QTY to adjust items. 
5. Update the quantity according to your desired adjustment.
6. If you wish to remove an item completely, you may by deleting the item from the order.
7. After making the necessary adjustments, review the order summary to ensure that the quantity changes have been applied correctly.
8. If everything looks accurate, proceed to confirm and save the changes to the order.

1. Login to your reseller account Randmar | Your Canadian Distributor
2. Use the search bar to look up the item you wish to add to the order.
3. Once you have found the item, click on” view product”
4. From the top right corner of the item page, you will see an option to "Add to Order"
5. Click on "Add to Order" to initiate the process of adding the item to an existing order.
6. A drop-down menu will appear, allowing you to select the order number to which you want to add the item.
7. Next, specify the quantity of the item you want to add to the order.
8. Once you have selected the quantity, click on the “confirm” button.
9. The item will be added to the selected order, and the order details should reflect the addition of the new item.

Ensure that you review the order details after adding the item to verify that the changes have been applied correctly.

1. Login to your reseller account Randmar | Your Canadian Distributor
2. Choose the specific order that requires the address adjustment.
3. Look for the shipping address section within the order details.
4. Update the necessary fields, such as the recipient's name, street address, city, state, postal code, and any other relevant details.
5. Review the modified address to ensure its accuracy.
6. Save the changes by choosing  “update shipping address”.

1. Login to your reseller account Randmar | Your Canadian Distributor
2. Locate the invoice or order for which you want to track the shipment.
3. Within the order details, look for the tracking number associated with the shipment.
4. Click on the tracking number link or button to initiate the tracking process.
5. You will be redirected to the tracking page of the shipping carrier responsible for delivering your order.
6. On the tracking page, you should be able to see the real-time status and updates regarding the shipment.
7. Track the progress of your order by monitoring the updates provided by the shipping carrier.
8. Note any important delivery milestones, such as package pickup, transit, and estimated delivery dates.

1. Login to your reseller account Randmar | Your Canadian Distributor
2. Locate the invoice related to the package that is lost or undelivered.
3. On the top right-hand side of the invoice, click on the “actions” button.
4. From the dropdown menu, select the "Create RMA" option.
5. By creating an RMA (Return Merchandise Authorization), a trace will be initiated with the courier or shipping carrier responsible for the delivery.
6. Through the RMA itself, you will be able to find up-to-date messages and information regarding the progress of the trace and the status of your package.

It's important to keep an eye on the messages and information provided through the RMA to stay informed about any developments regarding your package.

We have a 90-day return policy for eligible items. However, please note that the management reserves the right to refuse any return.

• It is the customer's responsibility to return the goods.
• No returns will be accepted after 90 days from the invoice date.
• No returns will be accepted on products discontinued by the manufacturer.
• Restocking fees of 20% will be billed to the customers on non-defective merchandise or customer error.
•  Damaged boxes or stickers on outer packaging may be subject to higher restocking fees.
•  Special orders are not returnable.
•  Declined units will be discarded.
•  Return requests are active for 45 days after they are accepted and before they are received.

For printers/hardware, we recommend handling returns directly with the respective manufacturers. End-users must register printers for warranty purposes to ensure proper support and assistance.

Additionally, you can find the website for each manufacturer by accessing the Manufacturer tab within your reseller account. This tab will provide you with links to the respective manufacturer's websites where you can find more information about their products and support.

1. Login to your reseller account Randmar | Your Canadian Distributor
2. Find the invoice of the item for which you want to create a return (RMA).
3. On the top right-hand side of the invoice, you will see an action button.
4. Click on the action button to reveal a dropdown menu.
5. From the dropdown menu, choose the "Create RMA" option.
6. Provide any required information, such as the reason for the return “defective or ordering error”, as specified in the return request form.
7. Double-check the information you provided to ensure its accuracy.
8. You will be asked to “agree to the terms and conditions” related to returns.
9. After reviewing the information, submit the RMA request by clicking on the “Submit request for Invoice”

1. Login to your reseller account Randmar | Your Canadian Distributor
2. Go to the Return tab within your reseller account.
3. Locate the RMA in question that you would like to return.
4. Select the RMA and choose to “create return shipping label”.
5. Follow the instructions provided to generate the shipping label for your return.
6. Once the shipping label is generated It will be emailed to you, print it out.
7. Prepare the item(s) you are returning, ensuring they are securely packaged.
8. Attach the printed shipping label to the package, covering any previous labels if necessary.
9. Drop off the package at a designated shipping location or schedule a pickup, depending on the shipping carrier's instructions.

It's important to keep an eye on the messages and information provided through the RMA to stay informed about any developments regarding the status.

1. Login to your reseller account Randmar | Your Canadian Distributor
2. Locate the invoice related to the package that is lost or undelivered.
3. On the top right-hand side of the invoice, click on the “actions” button.
4. From the dropdown menu, select the "Create RMA" option.
5. By creating an RMA (Return Merchandise Authorization), a trace will be initiated with the courier or shipping carrier responsible for the delivery.
6. Through the RMA itself, you will be able to find up-to-date messages and information regarding the progress of the trace and the status of your package.

It's important to keep an eye on the messages and information provided through the RMA to stay informed about any developments regarding your package.

1. Login to your reseller account Randmar | Your Canadian Distributor
2. Navigate to the Manufacturers tab.
3. Locate the manufacturer of your printer.
4. Click on the manufacturer's website link provided in the Manufacturers tab.
5. Once on the manufacturer's website, search for your printer model number.
6. Find the product page or section dedicated to your printer model.
7. Take note of the specific toner cartridge(s) recommended for your printer.

By searching your printer model number through the manufacturer's website, you will be able to find the exact toner cartridge(s) that are compatible with your printer. This ensures that you select the correct toner for optimal performance and compatibility.